1. General Information
KIDIA di Santoro Giancarlo Junior (hereinafter “Kidia”) manufactures and sells bar equipment.
The website www.kidia.it enables customers to purchase Kidia products under the conditions set out below.
The Terms and Conditions of Sale in effect at the time of the order will apply. Use of the website implies acceptance of these Terms and Conditions of Sale and the Privacy Policy, which is considered an integral part of this agreement.
2. Who Can Purchase
Purchases on the website are permitted for:
- Individuals over the age of majority with legal capacity;
- Companies and professionals with a valid VAT number.
The resale of products purchased on the website is strictly prohibited unless authorized in writing by Kidia.
3. Products and Images
Each product is described via a product sheet containing:
- Description and features;
- Available colors and sizes;
- Price of sale.
Colors and images are for illustrative purposes only and may differ depending on the device used.
4. Order Process
The purchase process involves the following steps:
- Product selection and addition to the shopping cart;
- Order review after reading and accepting the Terms and Conditions of Sale;
- Entering personal information for shipping, invoicing (if requested), and payment;
- Secure payment via credit card or PayPal;
- Order confirmation email with all details.
The contract is considered concluded once the order confirmation is sent by Kidia.
5. Payment Methods
Accepted payment methods:
- Credit cards (Visa, Mastercard, American Express);
- PayPal.
Payment data is managed via a secure SSL connection and is not stored by Kidia.
6. Prices and Availability
All prices are in Euros and include VAT.
Product availability is indicated on the website, but if a product becomes unavailable after payment, Kidia will promptly notify the customer and refund any payments made.
7. Shipping and Delivery
- Shipping costs: indicated during checkout and charged to the customer, unless otherwise stated (e.g., free shipping in Italy for orders over €29).
- Delivery times: 3–4 business days in Italy; delivery times for other countries vary.
- Kidia is not responsible for delays caused by the courier.
Refused Deliveries, Unclaimed Packages, and Customs
- If the customer refuses delivery or fails to collect the package without exercising the right of withdrawal, Kidia may withhold shipping and return costs from any refund.
- For shipments outside the EU: if the customer fails to clear the goods through customs or does not pay duties and taxes, the package may be returned to the sender. In such cases, all shipping and customs costs will be charged to the customer and deducted from any refunds.
8. Right of Withdrawal
Customers have the right to withdraw from the purchase within 14 days of delivery by notifying Kidia via email (info@kidia.it) or through the contact form on the website.
The product must be returned at the customer’s expense within 14 days of notification, intact, unused, and in its original packaging.
Kidia will refund the amount paid within 14 days of receiving the returned goods, excluding shipping costs.
The right of withdrawal does not apply to:
- Customized products;
- Sealed goods that cannot be returned for health or hygiene reasons if unsealed;
- Perishable goods.
9. Legal Warranty
All products are covered by the legal warranty of 24 months for lack of conformity under the Italian Consumer Code.
In the event of defects, the customer has the right to repair or replacement at no additional cost. If this is not possible, the customer may request a price reduction or refund.
10. Complaints
Complaints can be submitted via the contact form on the website or by email to info@kidia.it.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by Italian law.
For disputes involving consumers, the court of the customer’s place of residence will have jurisdiction.